Install the app
- 1
Open Google Play Store on the TV.
- 2
Search for the GlooTV business or signage app.
- 3
Install the app.
- 4
Open the app.
- 5
Connect the TV to the business account.
After setup, the TV should become visible in the TV Management area. That is the operator-facing source of truth for whether the device is online, whether the app is active, and whether the TV is ready for a playlist launch.

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Best practices after install
Keep the app open during business hours
- Check that the TV appears in the dashboard after pairing.
- Confirm the app reaches the playlist selection or assigned content state.
- Use a simple naming convention before large rollouts start.
- If the TV appears but status is uncertain, use Check Status from TV Management instead of guessing.
What the TV user sees
After the app opens, the on-TV journey should feel simple for store teams. The expected flow is usually splash screen, playlist or promos access, content selection where needed, and then full-screen playback. Operators should avoid introducing unnecessary decision points for the person standing in front of the TV.
- Splash screen when the TV App starts.
- Playlist menu or assigned playback entry point.
- Promos access where the TV is used more manually.
- Settings access for support or setup moments only.
- Online status or cached playback cues when the network is unstable.
If the TV reaches the app but not the expected playlist, use TV Management to check whether the device is online and whether a playlist needs to be started remotely from the dashboard.
When native app install is not possible
Some environments may need a fallback setup such as APK sideloading, a browser-based player, or external streaming hardware. Plan those cases before a large rollout instead of discovering them at the store.