Key fields in the dashboard
- TV name
- TV ID
- Device model
- Manufacturer
- Resolution
- Status
- Last active
- Last event
- Currently playing
- Launch App
- Check Status
The live TV Management page also supports search, pagination, a details modal, a settings modal, and a playlist-selection modal. It is the main operational surface for triaging whether a TV is reachable and what the next action should be.
The screenshot or diagram for this article has not been added yet.
TV status meanings
TV and app are reachable.
No action needed.
TV is not currently reachable.
Check power, internet, and app state.
The GlooTV App is open.
Confirm or start the assigned playlist.
A playlist is actively running.
No action needed.
The playlist was closed or stopped.
Relaunch the playlist.
The TV may require follow-up.
Check status details or contact support.
The current UI also uses a simpler power and app legend: ON for online and active, ON? for uncertain or inconsistent state, and OFF when the TV is unreachable and the app is not running. Operators should treat ON? as a follow-up state rather than as fully healthy playback.
TV details and recent activity
Use the TV details view to confirm device information, model, resolution, manufacturer, and last active time. Use recent activity to understand what happened just before a TV went offline, exited the app, or changed state.
The TV settings flow also exposes orientation, row visibility, logo visibility, logo position, logo rotation, rename actions, and refresh pushes for settings and logo updates. Those settings matter when the screen setup or in-store layout is not standard.
The screenshot or diagram for this article has not been added yet.
The screenshot or diagram for this article has not been added yet.
Recommended operator workflow
- 1
Search for the TV by name or ID.
- 2
Read status, last active time, and last event before taking action.
- 3
Open the details modal if the current state is unclear.
- 4
Use Launch App for inactive devices and Start Playlist when the app is open but not playing the right content.
- 5
Check recent activity again after the action so the operator sees whether the TV moved into a healthier state.
This workflow keeps support actions grounded in what the platform is actually reporting instead of relying on store memory or assumptions about what the TV should be doing.