TV Repeats One Video? Play All Your Promos in a Loop

Why is the same video repeating?

If you open a video directly from the Promos row on the TV, GlooTV plays that individual promo on repeat. It does not automatically move through the other files you have uploaded. This is different from opening a playlist.

Single promo

One photo or video opened on its own. A standalone video repeats itself.

Use this when you want just that one item on screen.

Playlist

A sequence of photos and videos. Items play in the order saved in the playlist.

Turn on Repeat Playlist to restart the sequence after the final item.

Uploaded does not mean added to the TV loop

Uploading adds a file to your content library. You still need to add it to the correct playlist and open that playlist on the TV. Re-uploading the same video or reinstalling the app is not the first step for this issue.

On the web dashboard: add your items and turn on looping

Follow the bright red arrows. These are real GlooTV CMS screens, locally rendered with example data. Store Offers is an example playlist name; choose your own.

Before you start, sign in, select the correct business, and upload your photo or video. You can also open an existing item from All Promos. If you do not have a playlist yet, create one under Playlists first.

Open your promo and tap Add to Playlist

Open the uploaded photo or video. On a small screen, the pink Add to Playlist button stays at the bottom. This starts adding that one item to a playlist.

Promo detail screen with the Add to Playlist button at the bottom. — Tap to enlarge

Tick the playlist you want

Select the checkbox beside your playlist name. Here the example is Store Offers. Choose the same playlist for every item you want to play in the sequence.

Select Playlists dialog with Store Offers checked. — Tap to enlarge

Confirm with Add to Selected Playlists

Tap Add to Selected Playlists to save the selection. Then repeat steps 1 to 3 for your other photos and videos. Adding one item does not add all your uploads.

Select Playlists dialog with the pink Add to Selected Playlists confirmation button. — Tap to enlarge

Check the item list and turn on Repeat Playlist

Open your playlist and confirm it contains at least two different items, in the right order. Expand Playlist Settings using Show if needed. Turn on Repeat Playlist, then reopen the playlist to check the switch stays on. Check the duration of any still images too.

Playlist Settings showing Repeat Playlist switched on. — Tap to enlarge

Repeating a one-item playlist still shows one item

Repeat Playlist controls what happens after the final item. It does not add other uploads. Check the actual item list, not just the number of files in All Promos.

On the Android TV app: open Playlists, then your playlist

Use the directional buttons and centre OK button on your TV remote. The screenshots below are captured from GlooTV 42.12-play in an Android TV emulator, not a customer's live TV.

About these TV screenshots

This isolated emulator uses example names and cached sample content, so it shows Offline and the sample code 000000. Those are not instructions to disconnect your TV. Your TV can remain online; its layout, rows and app version may differ.

Press Back, then select Playlists

Press Back on the TV remote to leave the repeating promo and return to the GlooTV dashboard. Use Up or Down to highlight Playlists in the left menu. Do not choose a single item from Promos if you want all items to loop.

GlooTV Android TV dashboard with Playlists highlighted in the left menu, above Promos. — Tap to enlarge

Move right to your playlist and press OK

Press Right to move onto the playlist cards. Highlight the same playlist you used on the web dashboard, then press the centre OK button. The Store Offers card here shows 2 items. Choose the playlist card, not one of the individual promo cards below it.

GlooTV Android TV app with the Store Offers playlist card focused and its 2 items badge visible. — Tap to enlarge

Final check: first item, next item, then back to the start

Let the first video finish, or wait for the first image duration to end. Confirm the second, different item appears. Let the final item finish and confirm the playlist returns to the first item. Do not call the issue fixed just because the playlist opened.

You can also use Play Now from the web dashboard for the intended TV, where its connection and remote-playback capability allow it. Make sure you are launching the playlist, not an individual promo.

If the playlist is not visible on the TV

Check that the playlist is visible to this TV in the dashboard. If the Playlists row itself is missing, ask your account administrator or support to check this TV's display-row settings. Hiding Promos is optional and is not required for playlist looping.

Visual guide: where to tap

This worked example uses the actual web CMS screens prepared for Buns N Chicken. Choose your own playlist name when following it; the Add to Playlist and Add to Selected Playlists buttons are the same workflow.

The example contains account-specific details

The four uploads, Buns N Chicken playlist name, and temporarily hidden Promos row shown in the image belong to that support example only. Reading this article does not change your account, add your content, or hide a row on your TV.

GlooTV web CMS worked example: tap Add to Playlist, select Buns N Chicken - Recent Uploads, confirm Add to Selected Playlists, then open the playlist on the TV. — Actual CMS screens from the Buns N Chicken support guide. Use your own playlist; the hidden Promos row is not a required setup step.

Open the full-size imageOpen the visual guide separately to zoom in on the buttons on your phone or computer.

Still seeing only one item? Check these first

Only one item is in the playlist. Add every intended photo and video, then check the playlist item list again.
The wrong thing was opened. Return to the TV dashboard and select the playlist from Playlists, not a file from Promos.
The same file appears more than once. Review the sequence and remove unintended duplicate entries, rather than uploading another copy.
An image stays up longer than expected. Check its saved display duration. A video needs time to finish before the next item starts; check any per-item playback settings too.
The sequence plays once and then stops. Check that Repeat Playlist is enabled and saved.
New items do not appear. Confirm they were added to the same playlist this TV is opening, check the TV connection, and reopen the updated playlist. Uploading alone does not update its item list.
The TV cannot find the playlist. Check its visibility for that TV and whether the Playlists row is enabled.
The next item becomes blank or shows an error. This may be a separate media or device issue. Note the item that fails and contact support instead of assuming the repeat setting is the cause.

For future uploads, keep using the same playlist

1Upload or open promo
2Add to Playlist
3Choose your playlist
4Add to Selected Playlists
5Check playback on TV

You do not need a new playlist for every upload. Keep a clearly named playlist for the screen, add new items to it, review the order, and remove expired offers when appropriate.

If a playlist with at least two different items still repeats only one, send support the TV code, playlist name, the names of the first two items, the GlooTV app version, and a photo or short video showing the problem. Say whether you opened it from Promos, Playlists, or Play Now, and whether the second item ever appeared. Do not share passwords or sign-in codes.